Refund Policy
At Ice Top, we strive to ensure you have a positive shopping experience. If you are not completely satisfied with your purchase, our refund policy is designed to provide you with clear and straightforward options.
Eligibility for Refunds
30-Day Return Window: You may request a refund within 30 days of receiving your order. After this period, we are unable to process returns or issue refunds.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please include all original tags and packaging.
Non-Refundable Item
Items that have been customized or personalized are not eligible for a refund unless they arrive damaged or defective.
Items purchased on sale or clearance may be subject to different return conditions, and refunds may not be available for these items.
---- How to Request a Refund ----
- Contact Us: To initiate a refund, please contact our customer support team at ------ IceTop.Store.Info@gmail.com ---- Provide your order number, a brief description of the issue, and any relevant photos of the item. Once your request is processed, we will provide you with return instructions and a return authorization number if necessary. Please follow these instructions to return the item.
Processing Time
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 5-10 business days.
- Return Shipping Costs: You will be responsible for paying the return shipping costs unless the item is defective, damaged, or the wrong item was sent
------ For any questions or further assistance regarding our refund policy, please don’t hesitate to Reach Us Out ------